Shipping and Return Policy


SHIPPING POLICY

With every new order we ship, we are so excited that your new Jet Set Go products will make your life easier. 

We understand the anticipation of an important package. Please reach out with any questions regarding your order at customercare@jetsetgobaby.com.

How much will shipping cost?

Shipping costs will vary based on your location, and all prices include taxes. Our domestic shipping costs range between $5-$25. If you spend over $100, your products will be shipped to you for free. You will receive a shipping quote before checkout.

When will my order ship?

Your order will ship within two business days of being placed, and will take around 3-7 business days to arrive. 

*Please note that we cannot guarantee arrival dates and are not responsible for any delays. Weather, peak shopping seasons, and holidays may delay shipment times.

Do you ship internationally?

At this time, we only ship to the United States and Canada. 

Why haven’t I received any emails confirming my order or shipping yet?

If you don't receive a confirmation email, check your spam. You should receive an email from us immediately after you place your order, and then will receive a separate email with your tracking information once your order has been shipped. If you haven’t received either of these emails, let us know at customercare@jetsetgobaby.com.

Are there any shipping restrictions?

We are unable to ship to military addresses, which include APO’s, DPO’s, PO boxes, etc. 

What about taxes?

For United States orders, your purchase is subject to sales and use tax. Depending on your state, you may be exempt from sales tax. Some states require a tax return at the end of the year for purchases made online.  

RETURNS POLICY

To start your return process, please email us at customercare@jetsetgobaby.com or call us at 1.800.507.1577 

Jet Set Go can only accept returns of merchandise purchased from our website. We will not accept returns for products purchased through our authorized retailers. Please note we do not provide return shipping.

All items eligible for return may be sent back to our warehouse within 30 days of delivery and meet the following requirements: 

  • In “like new” condition
  • Includes all original packaging, parts, manuals etc.
Sale and discounted items are not eligible for return.

    Once items are returned, please allow an additional 5-7 business days for our warehouse to confirm your return. When your return is confirmed and approved, your refund will be released to your original form of payment. Please note that refund time frames may depend on your bank's policy.