Frequently Asked Questions


Welcome to Jet Set Go! With every new order we ship, we feel so excited that your new Jet Set Go products will make your life easier. 

We understand the anticipation of an important package. Please reach out with any questions regarding your order to


How much will shipping cost?

Shipping costs will vary based on your location and all prices include taxes. Our domestic shipping costs range between $5-$25. If you spend over $100.00 your products will be shipped to you for free. You will receive a shipping quote before check-out.


When will my order ship? orders ship within two business days of the order being placed and take around 3-7 business days to arrive. 

*Please note that we cannot guarantee arrival dates and are not responsible for any delays. Weather, peak shopping seasons, and holidays may delay shipment.


Do you ship internationally?

Unfortunately, we do not ship outside of the US, with an exception for Canada. 


Why haven’t I received any emails confirming my order or shipping yet?

Check your spam. You should receive an email from us immediately confirming your order, and receive a separate email with the tracking number once your order has been shipped. If you haven’t received an email please let us know at


Are there any shipping restrictions?

We are unable to ship to military addresses which include APO’s, DPO’s, PO boxes, etc. 


What about taxes?

For US orders, your purchase is subject to sales and use tax. Depending on your state, you may be exempt from sales tax. Some states require a tax return at the end of the year for purchases made online. 



To start your return please email us at or call us at 1.800.507.1577 

Jet Set Go can only accept returns of merchandise purchased from our Shopify website. We will not accept returns for products purchased through our authorized retailers. Please note, we do not provide return shipping.

All items eligible for return may be sent back to our warehouse within 30 days of delivery and meet the following requirements: 

  • In “like new” condition.
  • Include all original packaging, parts, manuals etc.
  • All Sale/Discounted items are not eligible for return.

Once items are returned, please allow an additional 5-7 business days for our warehouse to confirm your return. Once your return is confirmed and approved, your refund will be released to your original form of payment. Please Note, refund time frames may depend on your bank's policy.


For BABYZEN Product

What is the difference between the BABYZEN YOYO+ and the BABYZEN YOYO²?

The YOYO² features: 

New Reinforced Frame

The new reinforced frame is approved to accommodate a child up to 40lbs. Frame is made out of aluminium alloy, stainless steel and fibre-glass reinforced technical plastics.

New 4-Wheel Suspension

First-of-a- kind technology (made with a Hytrel® elastomer), provides YOYO² with unrivaled resilience and shock absorption

New Handlebar

A premium faux leather handlebar: more resistant, comfortable and hygienic. The new tether strap also provides YOYO2 greater security.

New Buckle Design

All black universal buckle design, easier to handle.

New Adjustable Strap

Safer and more flexible, the new strap makes it easier to adjust YOYO2 backrest when in 6+ mode. 

How much does the BABYZEN YOYO² weigh? 

The BABYZEN YOYO weighs between 13.7-14.5 pounds. Weight is dependent on which fabric pack is placed on the frame (either the 6+ color pack and the 0+ newborn pack, which weighs slightly more). 

Does the BABYZEN YOYO² fit in the overhead bin of an airplane?

Yes, the BABYZEN YOYO² strollers fold up and can be placed in most overhead bins. The BABYZEN YOYO² is the first IATA certified stroller as cabin luggage and isn’t considered a carry-on.  Each airline is different, so we recommend checking with your chosen airline before travelling to ensure smooth flying. 

What are the BABYZEN YOYO² dimensions?

When folded, the BABYZEN YOYO² is 20.5” x 17.5” x 7”.

How far does the BABYZEN YOYO² recline?

The BABYZEN YOYO² has a multi-position backrest that can be reclined to a maximum of 130°

What is the weight capacity for a BABYZEN YOYO² stroller? 

The BABYZEN YOYO² stroller is certified in North America up to 40 lbs.

Will the BABYZEN parasol protect my child from the sun? 

Yes, our BABYZEN parasol has UPF 50+, the highest rating of sun protection achievable for fabrics.


Why has my rain cover gotten cloudy? 

Our rainshields are PVC free and we do not spray any harmful chemicals on them. As a result, the rain cover can get a little cloudy with wear and tear. We suggest using water and dish soap to wipe it down. If it doesn’t clear up, please contact our customer service team at 

What is the BABYZEN YOYO rain cover material made of? 

PVC-free plastic. 

Does the BABYZEN YOYO² raincover fit over both the 0+ newborn pack and the 6+ color pack? 

No, both fabric packs have rain covers designed to fit their specific dimensions snuggly. Rain covers for the 0+ newborn pack and the 6+ color pack are sold separately. 

Does the BABYZEN YOYO² stroller canopy protect my child from the sun? 

Our extendable canopy--including the clear canopy window located on the back of the canopy--has UPF 50+, the highest rating of sun protection achievable for fabrics. 

What is the capacity of the BABYZEN YOYO² shopping basket?

The BABYZEN YOYO² basket can carry a load of up to 11 lbs and is easily accessible from both the front and the rear of the stroller.

What colors do the BABYZEN YOYO² frames come in?

The BABYZEN YOYO² stroller frame comes in two colors: white and black.

The YOYO2 frame is sold separately, allowing you to choose an array of color combinations from our wide selection. 

The 0+ newborn packs and 6+ color packs come in Red, Ginger, Peppermint, Toffee, Taupe, Aqua, Grey, Black, and Air France Blue. 

What material are the YOYO² frames made out of?

The frame is aluminum, removable stainless steel and high performance technical plastics. 

Are all of the current BABYZEN accessories compatible with the BABYZEN YOYO²?

Yes, all of the BABYZEN accessories are designed to fit on the YOYO² stroller.

Are there any changes to the BABYZEN 0+ or 6+ fabric pack designs?

No, the 0+ newborn pack and 6+ color pack designs have not changed, and both fit on the YOYO+ and the YOYO² stroller frames. 

Why doesn’t my BABYZEN YOYO stroller have the red button buckle?

The European version of the BABYZEN YOYO+ stroller was made with a buckle that featured a red button - a style that met specific European safety standards. The BABYZEN YOYO² stroller was made with one, universal buckle design for all markets. 



Why aren’t your wheels bigger? 

The BABYZEN YOYO² is designed to fit in small spaces and navigate multiple terrains efficiently and easily. The signature white wheels are large enough to 

The stroller comes with a first-of-it’s kind Hytrel(R) elastomer suspension. The wheels are  

BABYZEN Fabric and Covers:

How do you clean the color pack?

All YOYO fabrics can be removed easily and are machine washable at 86°F. Please, air dry in order to avoid shrinkage. 

Is the rain cover included with the BABYZEN YOYO?

No, all accessories are sold separately. 

Are the BABYZEN YOYO fabrics flame retardant?

We do not use fire retardants on products sold in the US. Our products do not contain and are not produced with:

- PVC. We only use PA or PP as well POM for some very technical parts

- Phthalates, Bisphenol, PAHs, SCCPs, Formaldehyde, Azo colorants, Teflon or Organotin 

All our products and fabrics are tested according to international norms such as EN, ASTM and REACH.

BABYZEN 0+ Newborn Pack:

Can my baby sleep in the BABYZEN 0+ Newborn Pack?

We hope your baby enjoys many pleasant naps in the 0+ Newborn Pack, but please note, it is not designed or intended for overnight sleep. We recommend to never leave a child unattended in the stroller.


BABYZEN Riding Board: 

What is the weight limit for a toddler on the BABYZEN riding board?

The weight limit for sitting or standing is 44lbs. 


Do you sell a BABYZEN car seat?

BABYZEN sells a car seat, currently it is tested to meet European safety standards and sold in the EU. Currently, it is not sold in the United States. 

What car seats connect to the BABYZEN YOYO?

With the help of BABYZEN car seat adapters, the BABYZEN YOYO is approved to connect with the Nuna Pipa, Nuna Pipa Lite, Maxi-Cosi Mico AP, Mico Max 30, Cybex Aton Q, and the Clek Liing. 

Why does my car seat move when attached to the BABYZEN car seat adapters?

The BABYZEN car seat adapters are manufactured to work in tandem with the suspension of the BABYZEN YOYO stroller frame. Therefore, you may experience some movement while using the stroller with your car seat attached. 


Do you offer a warranty?

As a manufacturer, BABYZEN™ guarantees that with normal use, the products work without any problem for a period of two years from the date of purchase, in accordance with instructions and technical specifications of the product. The labels affixed on the products with serial numbers shall not be removed, in any case. If the label of the product is removed, the warranty is no longer valid.

What is your warranty coverage?

The manufacturer’s warranty applies to all the Products of the brand BABYZEN™. For the strollers, it covers:
• All manufacturing defects on the chassis, frame and wheels.
• All the textiles pieces and harness of the BABYZEN™ strollers.

The BABYZEN™ warranty is limited to replacement or repair of the defective parts, free of charge. If the repair is covered by the manufacturer’s warranty, BABYZEN™ will bear the transportation costs and risk to and from the authorized retailer from whom the purchaser bought the product.

Any part, replaced or repaired Product will be covered during the remaining
time of the original product’s warranty. Under the warranty, BABYZEN™ cannot
be responsible for defects in products that have not been purchased from
authorized retailers (list of authorized retailers on website).

The manufacturer’s warranty will not apply in the following cases:
• In case of modifications or repairs of the Product without the prior written
permission of BABYZEN™.
• If the defects come from negligence or an accident and/or use or
maintenance not in accordance with instructions in the user guide.
• If the Serial number of the product is damaged or removed.
• If the damages are caused by an abnormal wear of the Product.
• In case of incorrect mounting or installation of parts from other manufacturers non-compatible with the Product.
• In case of accidental or unintentional damage, misuse or neglect.
• In case of improper storage or maintenance of the Product.
• In case of defect, damage or wear on the handlebar or textiles, resulting
from normal daily use of the Product.
• In case of holes or tears on the tires.
• In case of damage caused by repairs carried out by unauthorized persons, or
improper disassembly of the Product.

The manufacturer’s warranty is not transferable in any case and can only be used by the first owner of the Product. BABYZEN™ has guarantee obligations only if the client can present proof of purchase mentioning the date of purchase. In case of claiming the manufacturer’s warranty, the customer must report any defect to the Authorized retailer, who is the first contact in this case. Any defect must be reported by the customer to the Authorized retailer within twenty days of its discovery.

Do you offer an extended warranty?

Register your BABYZEN product online within 3 months of purchase and receive an extra year of warranty (for a total of a three year warranty). Simply click on the link below to register.

Register Your Product


For Bombol Product 

Bombol Pop-Up Booster:

Can I use the Pop-Up Booster in the car?

No, the Bombol Pop-Up is not a car seat. It has been tested and designed for domestic use when mounted on an adult chair.

From what age can my child start using the Bombol Pop-Up Booster?
Your child can start using the Bombol Pop-Up Booster when able to independently sit up, which on average is 6-months old. 

Until what age can my child use the Bombol Pop-Up Booster?

The Bombol Pop-Up Booster is compliant with the U.S. booster safety norms which put a limit of 5 years.  In the US, a booster needs to survive 500 drop-tests with 50 lbs. To be on the safe side, the Bombol Pop-Up booster was tested with 20,000 drop-tests of 165 pounds. The same test as an adult chair. It passed!

What makes the Bombol Pop-Up Booster safe and secure?

When the booster is opened, the triangles that make up the structure of the Pop-Up lock into place to create a construction that’s similar to a crane or a bridge making it stable and sturdy. 

To make sure that the Bombol Pop-Up was safe Bombol submitted it to the toughest booster safety norm (ASTM F2640) which requires a booster to resist a 55 pounds drop test 500 times. To give you peace of mind, they went even further by dropping 165 pounds onto Pop-Up, not 500, but 20,000 times to comply with the international safety standard for furniture, EN1728:2012.

Can the Pop-Up be mounted on all chairs?

The Pop-Up can be mounted on most chairs. The large shoulder strap of the bag doubles up as large safety belts which run under and behind the chair. So as long as it’s not a closed-in sofa-like chair, Pop-Up can be safely mounted. 

What type of harness does the Bombol Pop-Up harness have?

A five-way harness. 

Where can I buy the Bombol Pop-Up Booster? 

You can purchase it here, at, and at authorized retailers.  


Is the Bombol Pop-Up Booster washable? 

Yes, thanks to a stain and odor-proof finish. Simply give it a quick wipe down with soapy water. The Bombol Pop-Up Booster is also compliant with REACH and CPSIA standards to guarantee it’s free from any harmful substances. 

Bombol Bamboo Bouncer 

Is Bamboo Bouncer tested for safety?

Absolutely! Bamboo Bouncer has been exclusively tested by renowned and accredited external safety institutes. Bamboo complies with the strict European safety norm EN 12790:2009 (Child use and care articles. Reclined cradles.), and is probably the only bouncer that also complies with EN 1728:2012, meaning it can be safely used as a chair by children up to 18kg. Every single component is compliant with the REACH, one of the strictest norms to date regulating chemical substances. To prove that we take this very seriously, we have even certified the NewBorn kit according to the EN 12790:2009 norm.

The frame bounces so gently but holds up to 18kg. How is that possible?

Aluminium is a very elastic and very resistant lightweight material. The thin design of the upper part allows Bamboo to translate even the smallest movements of the baby into gentle bouncing. The patented 3D curves make the thin aluminium bar mechanically sound and extremely resistant. The result of this delicate mix is a frame with amazing precision mechanics. Plus, because there’s no regulating mechanism, there are fewer parts to potentially break.

What exactly is the patented Dynamic Backrest (DBR)?

A traditional bouncer traps your baby into the fixed position you choose for her or him. Bamboo gives your baby freedom of movement thanks to the Dynamic Backrest (DBR). This patented feature works like an articulated office chair that follows your movements while giving you good support. In other words the chair adapts to the child, not vice versa. This very ergonomic solution helps your baby actively discover his or her body and develop muscles and movement coordination.

How do I use Bamboo?

Bamboo has no regulating mechanisms, buttons or electronic gadgets. It is designed to operate autonomously to give your child maximum comfort, and give you peace of mind.

The only thing you can operate is the lock for the Dynamic Backrest (DBR). And should your baby fall asleep while sitting up, all you have to do is unlock the DBR and bring your baby gently to the napping position without disturbing them.

Why the name bamboo?

During our research we considered bamboo as a material, which is widely used in Asia for its combination of low weight, strength and flexibility. Although bamboo alone didn’t prove adequate for our bouncer’s construction, it became the reference point of what we wanted to achieve with our design.

My kid is a bit on the wild side, how much can the frame take?

It’s virtually impossible for a child to break the frame because of the absence of a delicate regulating mechanism. When your child jumps onto Bamboo, it can fold in two without the risk of breaking. The 3D curve makes sure that the frame returns right back to the same position. However, we do not recommend keeping Bamboo forcefully deformed as it causes permanent deformation of the frame.

When can my child start sitting in Bamboo?

Bamboo is suitable for babies from about 3.5kg or 7.7 lbs. For the smaller ones, we do recommend using the NewBorn Kit (NBK) to avoid the baby sitting too upright as they lack the weight to bring down the dynamic backrest.

What is the NewBorn Kit (NBK)?

Bamboo’s dynamic backrest (DBR) has been designed for optimal performance in the period your baby starts developing motor skills. However the smallest babies can lack the weight to bring Bamboo’s dynamic backrest down to the napping position.

The optional NewBorn Kit (NBK) adjusts Bamboo’s performance to the lighter weight of smaller babies. The three-dimensional shape is fundamental to provide proper head and side support for your baby in this spacious bouncer. The NBK can be removed easily for washing.

How long can my child sit in the baby rocker each time?

Your child can sit in the Bamboo baby bouncer as long as he or she is happy. Naps are also fine as long as it is not for extended periods of time. Please remember, a baby bouncer does not substitute a bed. For this reason we recommend keeping an eye on your child’s needs and regularly taking them out of the baby bouncer for sleeps.

Bombol says that Bamboo is certified up to 18kg, but the label on the bouncer says it is only up to 9kg. How come?

Don’t worry, Bamboo is certified up to 18kg. The reason for this odd difference lies within the nature of the certifications. The norm EN 12790:2009 (Child use and care articles, reclined cradles) only allows certification for 6 kg or 9kg, full stop. Part of the requirements to get the certification is that the maximum weight is indicated permanently on the product. So Bombol has to carry the 9kg limit on the label. Bamboo’s innovation lies in the fact that it’s not only a plain baby bouncer, but that it can be transformed into a sturdy chaise longue. So, Bamboo has a second certification - EN 1728:2012 - as furniture in order to “upgrade” its weight limit to 18kg.

What kind of test guarantees that my child can use Bamboo up to 18kg?

Bamboo went through some serious testing before claiming to be the toughest of its kind. The EN 1728:2012 requires the bouncer to withstand 20,000 drop cycles of 100 kg on the seat and 30 kg on the backrest without any damage.

How should I wash the fabric seat of my Bombol bouncer?

The fabric is easy to take off and should be machine-washed separately (86°F). Please remove the inserted rigid supports from their internal pockets before washing. We recommend a gentle, bleach-free detergent. Do not tumble dry and do not iron (it would damage the upholstery).